Warranty and complaints

Are you unexpectedly not completely satisfied or do you have a complaint?

We advise you to first inform us of your complaint by sending an email to Send an email

WebwinkelKeur Foundation

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur .

ODR Platform of the European Commission

As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to submit it via the European Union platform.